Terms of service

Last updated: October 2026

These terms of service ("Terms") apply to your use of darbybedding.co.uk and to any order you place with us. Please read them carefully before you order. By placing an order, you agree to these Terms. They do not affect your statutory rights as a consumer.

1. About us

darbybedding.co.uk is operated by Morgan & Horsfall Ltd, trading as Darby Bedding™ and Bedwetz®. We are a company registered in England & Wales under company number 14363730. Our registered office is 158 Littlehampton Road, Ferring, Worthing, West Sussex, BN12 6PH, United Kingdom. Our VAT number is GB468545548.

You can contact us by email at info@darbybedding.co.uk, by telephone on +44 (0)7888 197003, or using the contact form on our website.

2. Using our website

You may use our website for personal, non-commercial purposes. You must not misuse it, for example by trying to gain unauthorised access, introducing viruses, or copying our content for commercial use. We may update or change our website at any time and cannot guarantee it will always be available or free from errors.

3. Our products

We take care to describe and show our products accurately. Colours and patterns may vary slightly from how they appear on your screen, and sizes may vary slightly from those stated. Please read the product description and care instructions before use.

Bedwetz® products are not suitable for children under 2 years old. Always follow the product guidance and supervise young children appropriately.

4. Prices and payment

All prices are shown in pounds sterling (£) and include VAT where applicable. Delivery charges are shown at checkout before you pay. We may change our prices at any time, but changes will not affect orders we have already accepted.

If we have made an obvious error in the price of a product, we will contact you and you may choose to cancel the order or go ahead at the correct price.

Payment is taken at the time you place your order. We accept the payment methods shown at checkout. Payments are processed securely by our payment providers, and we never see or store your full card details.

5. Your order and our contract with you

After you place an order, we will send you an email confirming we have received it. Our contract with you is formed when we send you an email confirming that your order has been dispatched.

We may need to cancel an order, for example if a product is out of stock, if there is a pricing error, or if we suspect fraud. If this happens, we will let you know and give you a full refund.

6. Discount codes

Discount codes can only be used once per customer unless stated otherwise, cannot be exchanged for cash, cannot be used together with other offers unless stated, and may be withdrawn at any time. Our 10% welcome code is for first orders only.

7. Delivery

We currently deliver within the United Kingdom only. Delivery times and costs are set out in our Shipping policy. Delivery times are estimates, and we are not responsible for delays outside our control. Responsibility for the products passes to you when they are delivered to the address you gave us.

8. Your right to cancel and returns

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. We go further and offer a 30-day return period.

For hygiene reasons, mattress protectors and bed pads that have been unsealed, used or washed cannot be returned unless they are faulty. Full details of how to return an item and how refunds work are set out in our Refund policy.

9. Faulty products

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If a product is faulty, you may be entitled to a repair, replacement or refund. Please contact us as soon as possible and we will put things right. Nothing in these Terms affects your legal rights.

10. Our responsibility to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for loss or damage that is not foreseeable. We only supply products for domestic and private use, and we are not responsible for any business losses.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.

11. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes or courier disruption. If this happens, we will let you know and do what we can to reduce the delay.

12. Intellectual property

All content on our website, including text, images, designs, patterns and logos, belongs to Morgan & Horsfall Ltd or our licensors. Bedwetz® is a registered trade mark (UK00004041421) and Darby Bedding™ is a trade mark of Morgan & Horsfall Ltd. You may not copy or use our content without our written permission.

13. Affiliates

If you join our affiliate programme, separate affiliate terms will also apply.

14. Your personal information

We use your personal information as set out in our Privacy policy.

15. Complaints

If you have a problem, please contact us first at info@darbybedding.co.uk and we will do our best to resolve it quickly.

16. Changes to these Terms

We may update these Terms from time to time. The Terms that apply to your order are those shown on our website when you placed it.

17. Law and courts

These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.