Refund policy

We want you to love your Darby Bedding™ and Bedwetz® products. If you change your mind, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return

  • Items must be unused, unwashed and in their original packaging
  • You'll need your order number or proof of purchase

For hygiene reasons, we can't accept returns of mattress protectors or bed pads that have been used, washed or removed from their original packaging, unless they are faulty.

How to start a return

  1. Get in touch using our contact form or email us at info@darbybedding.co.uk.
  2. Include your order number, the item(s) you'd like to return, the reason, and confirm the condition of the item(s).
  3. We'll reply with our returns address and instructions.

Please note: return postage is paid by the customer, unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we can't be responsible for returns that don't reach us. Items sent back without first requesting a return may not be accepted.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us straight away and we'll put it right with a replacement or refund, including any return postage costs.

Exchanges

We don't offer direct exchanges. The quickest way to get the item you want is to request a return for the original item and place a new order separately.

Refunds

Once we receive and check your return, we'll let you know the status of your refund. If approved, your refund will be issued to your original payment method within 7 days of us receiving your return. If you cancel your whole order within 14 days of receiving it, we'll also refund the standard delivery charge you paid.

Please note:

  • Your bank or card provider may take a little longer to process the refund.
  • If you haven't received your refund within 7 days of us receiving your return, please contact us at info@darbybedding.co.uk.

This policy does not affect your statutory rights under UK consumer law.